AI WhatsApp Chatbot for Physical Therapy Clinics

Physical therapy has a challenge few other healthcare specialties face: treatments require multiple weekly sessions over weeks or months. A typical knee injury patient needs 12 to 20 sessions. Managing that recurring schedule manually — booking, confirming, rescheduling missed appointments — eats hours of administrative time every week.

With Tecca, you schedule an entire treatment series at once. The bot books all 12 rehabilitation sessions at the agreed times and sends reminders before each one. If the patient needs to reschedule, they do it via WhatsApp without calling — no phone tag, no gaps in the calendar.

Treatment dropout is the most expensive problem in physical therapy. Between 30% and 50% of patients don't complete their rehabilitation plan. They feel a bit better after 6 sessions and stop coming, only to re-injure themselves weeks later. Tecca reduces dropout with reminders that include specific progress context: "You've completed 6 of 12 sessions — your range of motion has improved 35%. Keep going to lock in these gains."

Between sessions, the bot sends home exercise instructions with clear descriptions. Patients ask questions via WhatsApp instead of waiting until the next visit to mention that a stretch is causing discomfort. This real-time feedback loop helps you adjust the program faster.

For clinics with multiple physiotherapists, the bot coordinates availability and matches patients to the right specialist. A post-ACL patient goes to the sports rehab therapist; a stroke recovery patient goes to the neuro specialist. The scheduling happens automatically based on treatment type.

Insurance and authorization questions are handled too — the bot provides information about coverage, number of authorized sessions remaining, and what documentation patients need from their referring doctor.