WhatsApp Automation
for Your Business
Sales, support, and scheduling — automated on the channel your customers already use every day. AI handles the conversations. You grow the business.
Why WhatsApp for Business
What Can You Automate on WhatsApp?
From first contact to loyal customer — every stage of the journey, automated.
Sales Conversations
The AI answers product questions, shares pricing, and asks the qualifying questions you configured — all in a natural WhatsApp conversation.
Support Conversations
Instant FAQ answers, order status questions, and common issues handled by the AI. When something falls outside its scope, the conversation is transferred to a human.
Booking Automation
Customers book, reschedule, and receive appointment reminders via WhatsApp. Syncs directly with Google Calendar.
Returning Conversations
When a customer comes back, the AI picks up the conversation with full context, answers new questions, and helps them book again or get the info they need.
Configurable Questions
Set the questions the AI should ask every lead — like budget, location, or service type — so each conversation collects what matters to you before handing off.
Human Handoff
The AI knows when to step back. Custom escalation rules or unclear questions trigger a clean handoff with full conversation context to your team.
Manual vs. Automated WhatsApp
| Feature | Manual | With Tecca |
|---|---|---|
| Setup Time | Hiring + training | Minutes |
| Availability | Business hours only | 24/7/365 |
| Response Time | 15-60 minutes | Instant (< 3 seconds) |
| Simultaneous Chats | 3-5 per agent | Unlimited |
| Language Support | Depends on staff | Auto-detect, any language |
| Calendar Booking | Manual coordination | Google Calendar sync |
Frequently Asked Questions
Preguntas frecuentes
- WhatsApp automation uses AI chatbots to handle customer conversations on WhatsApp automatically. Instead of manually replying to every message, the AI reads customer messages, understands their intent, and responds with relevant information — whether that is answering a question, booking an appointment, or helping with a purchase. Human agents step in only for complex cases.
- Yes. Tecca uses the official WhatsApp Cloud API from Meta, which means all messages comply with WhatsApp Business policies. This includes proper opt-in requirements, no spam, and respecting user preferences. Your WhatsApp Business account stays in good standing.
- The free WhatsApp Business app is designed for small businesses managing conversations manually. Tecca uses the WhatsApp Cloud API to add AI-powered automation: the assistant understands natural language, maintains context across conversations, integrates with Google Calendar, and handles multiple conversations simultaneously. Think of it as upgrading from a calculator to a spreadsheet.
- Yes. A single Tecca bot can handle sales, support, and appointment booking on the same WhatsApp number. The AI detects the customer intent and routes the conversation accordingly — whether someone is asking about pricing, reporting an issue, or wanting to book an appointment.
- When the AI encounters a question it cannot confidently answer, it automatically transfers the conversation to a human agent. The agent receives the full conversation history so the customer never has to repeat themselves. You can configure escalation rules — for example, always escalate billing disputes or VIP customers.
- Tecca plans start at $24/month for the Conversador (general chat), $28/month for the Agendador (with Google Calendar booking), and $34/month for the Ecommerce assistant. All plans include 1,000 messages per month. WhatsApp Cloud API charges a small per-conversation fee from Meta (varies by country). There is a free 7-day trial with no credit card required.
Ready to automate your WhatsApp?
Join businesses saving 20+ hours per week with AI-powered WhatsApp automation.