AI Customer Support
That Actually Works
Resolve 70% of support tickets automatically on WhatsApp. Your customers get instant answers while your team focuses on what matters.
AI That Handles the Heavy Lifting
From instant FAQ answers to smart escalation — everything your support team needs.
Instant FAQ Resolution
AI understands customer questions in natural language and provides accurate answers from your knowledge base. No more copy-paste responses.
Smart Human Handoff
When the AI detects a complex issue or frustrated customer, it seamlessly transfers to a human agent with full conversation context.
24/7 Availability
Customers get instant responses at any hour. No more "We'll get back to you during business hours." Nights, weekends, holidays — covered.
Multi-Language Support
The AI auto-detects customer language and responds in Spanish, English, Portuguese, or any language. Serve global customers effortlessly.
Reduce Support Costs
Handle 70% of routine queries automatically. Your human agents focus on high-value conversations that actually need a personal touch.
Support Analytics
Track resolution rates, response times, customer satisfaction, and most common questions. Identify gaps to improve your service.
How AI Customer Support Works
Customer Messages
A customer sends a question via WhatsApp — could be about hours, pricing, order status, or a complaint.
AI Processes Intent
Tecca AI identifies the intent, checks your knowledge base, and determines the best response in milliseconds.
Instant Resolution
For routine queries (70% of tickets), the AI responds instantly with accurate information.
Smart Escalation
Complex issues get escalated to your team with full context. No customer has to repeat themselves.
Frequently Asked Questions
Preguntas frecuentes
- When a customer sends a message, Tecca AI analyzes the intent using natural language processing. It matches the query against your business knowledge base and responds instantly. For complex issues the AI cannot resolve, it automatically transfers the conversation to a human agent with full context.
- Tecca AI is trained on YOUR business information — hours, policies, FAQs, product details. It only responds with information you have provided or approved. When uncertain, it escalates to a human rather than guessing. You can review and adjust responses at any time.
- Absolutely. Tecca is designed to augment your team, not replace it. The AI handles the routine 70% (business hours, pricing, basic FAQs) while your team handles the 30% that needs a human touch. You get notified for every escalation.
- Basic setup takes about 5 minutes — connect your WhatsApp number and configure basic responses. To build out a comprehensive knowledge base with detailed FAQs and policies, plan for 1-2 hours. The AI starts learning and improving from day one.
- The AI understands and responds in any language, with primary optimization for Spanish, English, and Portuguese. It auto-detects the customer language and responds accordingly — no manual configuration needed.
Ready to transform your customer support?
Start resolving tickets faster with AI on WhatsApp.